Refund policy

  (REFUND, RETURN & CANCELLATION POLICY)

At The Rudra Veda Store, we are committed to providing premium quality products to our customers. To maintain our high standards and offer competitive pricing, we follow a strict Refund and Return Policy in partnership with our fulfillment network.

 : Return Request Window & Reporting
* **48-Hour Deadline:** Any issue regarding damaged, defective, or incorrect products must be reported to us within 48 hours of receiving the delivery. Requests submitted after 48 hours of delivery cannot be accepted under any circumstances.
* **Missing Items:** If any item is missing from your package, it must be reported within 48 hours so we can investigate the fulfillment logs and provide a solution.

 : Mandatory Unboxing Video Requirement
* A clear, continuous **Unboxing Video is strictly mandatory** to claim any replacement or refund. 
* The video must show the parcel from start to finish, clearly displaying the shipping label before opening, and highlighting the defect, damage, or wrong item in the same video.
* Without a valid, unedited unboxing video, replacement or refund requests will not be entertained.

 : Return Eligibility & Non-Returnable Items
* **Eligible Situations:** We offer replacements or full refunds only if the product is received in a damaged condition, has a manufacturing defect, or if an incorrect item was delivered.
* **Condition:** Returned items must be unused, undamaged, unwashed, and in their original packaging with all intact tags.
* **Non-Returnable Items:** Products that have been used, opened, or damaged by the customer, as well as electronic items showing signs of usage, cannot be returned or refunded. We do not accept returns for a "change of mind" or wrong size/color selection by the customer.

 : Rejection or Denial of Parcel (RTO)
* If a customer rejects or denies the acceptance of a parcel after it has been dispatched, it causes heavy operational losses. 
* In case of a forced rejection of a confirmed order at the doorstep, the shipping charge and return shipping charge (two times the original shipping cost) will be deducted before issuing any partial refund, or the order will be treated as abandoned depending on courier partner policies.

 : Refund Process
* Once your return request along with the unboxing video is received and approved by our quality control team, your replacement or refund will be processed.
* Approved refunds will be issued to the original method of payment within 7 business days.
*